Refund policy

We want you to be happy with your purchase from Havley. This policy explains how returns and refunds work.

Return Window

You have 30 days from the date your order is delivered to request a return.

Condition of Returned Items

Because our products are cosmetic and applied directly to skin and lips, we can only accept returns of items that are unopened, unused, and in their original packaging, for hygiene and safety reasons. Opened or used items cannot be returned unless the product arrived damaged or defective, or you received the wrong item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery at havley@havley.net with your order number and a photo of the issue. We will arrange a replacement or full refund, including original shipping costs, at no charge to you.

How to Start a Return

Email us at havley@havley.net with your order number and the reason for your return. We will confirm whether your item is eligible and provide instructions for sending it back.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method. For eligible returns not due to our error, original shipping costs are non-refundable and return shipping is the customer's responsibility.

Please allow up to 10 business days for the refund to appear on your statement after it has been processed, depending on your card issuer or payment provider.

If you have any questions about this Refund Policy, contact us at havley@havley.net.